Privacy Notice

Logicom USA (dba Pamlico Tech Solutions)
Last updated: September 30, 2025

1) Who we are

Logicom USA (“we,” “us,” “our”) provides IT, telecom, and managed services to businesses. This Privacy Notice explains how we collect, use, share, and protect personal information when you visit our websites, contact us, or use our services.

2) Scope

This Notice covers:

  • Our websites and pages we control.

  • Forms and communications (email, phone, SMS) with us.

  • Services we provide to business customers (including portals/tools we host).

If we process data on behalf of a business customer (as their service provider), our customer’s privacy policy or data processing instructions may apply first.

3) Information we collect

We collect information in three main ways:

a) You provide it to us

  • Contact details (name, email, phone number, organization).

  • Account and authentication info for portals we host or manage.

  • Service requests, support tickets, call recordings/voicemails you leave for us.

  • Billing details (billing contact, addresses, payment confirmations from processors).

b) Automatically from your device

  • Log data (IP address, browser type, device identifiers, timestamps).

  • Usage info (pages visited, features used).

  • Cookies or similar technologies to remember preferences and improve the site.

c) From third parties

  • Business referrals, channel partners, and public sources.

  • Vendors we use to deliver services (e.g., remote-management or ticketing platforms).

4) How we use information

We use personal information to:

  • Provide, operate, secure, and improve our services and websites.

  • Respond to inquiries, provide quotes, and deliver customer support.

  • Set up and administer user accounts and service portals.

  • Send service-related communications, including SMS notifications (see §7).

  • Maintain security, prevent fraud/abuse, and enforce our terms.

  • Comply with legal obligations and keep business records.

We do not sell personal information.

5) Cookies & analytics

We may use cookies or similar technologies to:

  • Keep you signed in and remember settings.

  • Measure site performance and improve content.

You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

6) Sharing information

We share personal information only with:

  • Service providers who help us run our business (e.g., hosting, remote-management, ticketing, email/SMS delivery). They must protect your data and use it only for our instructions.

  • Business customers (if you are an end user of a customer, we may share info with that customer per their instructions).

  • Professional advisors (accountants, attorneys) under duties of confidentiality.

  • Authorities when required by law or to protect rights, safety, and security.

  • Successors in a business transaction (merger, acquisition, etc.) with notice where required.

We do not allow service providers to sell your personal information.

7) SMS notifications (notice)

By providing your mobile number, you may receive service updates and notifications by text message from Logicom USA. Message & data rates may apply. Message frequency varies.
To opt out at any time, email: pcollins@logicom-usa.com